Frequent asked questions and answers:

What should I do if I purchased a ticket online but have not received the E-tickets?

Once the booking transaction is completed, you will receive a confirmation email (E-ticket) from iLIKEBUS.com. If you can’t find the E-ticket in your in-box, please check your spam or junk folder because our email might be blocked by the filter. If you checked your spam or junk folder and still can’t find your E-ticket, please visit www.iLIKEBUS.com and log into your account, find the ticket you want to resend and click the “Resend” button. If you don’t have an account with us, please click here to sign up.

Can I use a gift card or pre-paid credit card to purchase my ticket online?

Yes, you can use a gift card or pre-paid credit card to purchase your ticket online, however, you have to register the card under your name first in order to purchase your ticket online. For the registration process, please check the information on the back of your card.

Are the seats assigned?

No, there are no assigned seats. All the seats are served on a first come, first serve basis. Purchasing the tickets online will guarantee your seat with the carrier.We do not recommend purchasing tickets with cash at the bus stop because you may not get a ticket if the tickets are all sold out.

Can I reserve a seat without advance payment?

No, On www.iLIKEBUS.com, the only way to reserve a seat is to purchase a ticket. We do not make reservations without advance payment.

How much luggage can I bring?

Most bus companies allow each passenger to have one check-in luggage and one carry-on bag. The check-in luggage should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges (Start at $10 per piece) apply for oversize and additional luggage.

Can I bring a bicycle on the bus?

We cannot guarantee the transportation of bicycles.However, bus carriers will transport your bicycle on a space-available basis. Extra fees may apply when the carrier is available to transport your bicycle.No bicycles are allowed on the bus on Fridays, Saturdays, Sundays, and major holidays.

Can I reschedule my ticket? And how?

You can reschedule your ticket by logging into your account on www.iLIKEBUS.com.If you don’t have an account with us, please click here to sign up. Tickets can only be rescheduled more than 24 hours prior to the original travel date/time. You cannot reschedule within 24 hours of departure. Tickets can only be rescheduled for the same route in the same direction provided by the original bus carrier. One time rescheduling within 24 hours of initial purchase will be for free. After this, there will be a charge of $1 per ticket for the first online rescheduling, $2 per ticket for the second and $3 per ticket for the third. Rescheduling service will not be available after the third time. There will be a charge of $5 fee per ticket for rescheduling through iLIKEBUS customer service representatives.

Please also be aware that all tickets are non-refundable once transactions are completed. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. There will be no refund for any unused or partly used services.

Can I purchase ticket for other people?

Yes, you can purchase tickets for other people, just simply put their name under “Passenger’s name”. You can still use your credit card, however, if you would like the E-ticket to be sent to the passenger’s Email, you have to put the passenger’s email under the “Email address” field.

Can I show my E-ticket from my phone? Or do I have to print out my E-ticket?

Under current company policy, customers have to print out the E-ticket for boarding. However, if your departing location has an office, you may print out your E-ticket from one of our offices.

Are pets allowed to ride with me?

No pets are allowed on our buses except service animals. The service animal should be under the control of it’s owner (i.e., leash, harness or carrier) and have a certificate. We reserve the right to refuse transport of any animal that poses a direct threat to the health and safety of other customers.